Terms & Conditions

1. Introduction

1.1.

The website is available through the domain name https://jeronimoo.ai and all subdomains, or sections (“Website”) are operated by E-75, doo (“E-75”).

These terms of use (“Terms”) govern the access, browsing, and use of the Website by its users (“User” or “Users”, as applicable) as well as the services available on the Website and the enjoyment of the services derived thereof (the “Services”).

Some Services may be subject to specific conditions or instructions that must be accepted by the User prior to the provision of the relevant Service. These specific conditions may be imposed by E-75 or by third parties. Such specific conditions shall apply in addition to these Terms and in case of conflict shall supersede the Terms. Accordingly, the User must acknowledge to have read and accepted such specific conditions.

Regarding the collection and processing of personal data, the Privacy Policy shall apply.

1.2.

Any user who accesses the Website shall be a User. If the User does not agree with all or any of these Terms, the User must leave the Website immediately.

1.3.

By agreeing to these Terms, the User warrants that:

The User is of legal age and has read and understood the conditions set forth herein.
In the event of entering into or purchasing the Service, the User has the legal capacity to do so.
The User assumes all obligations set forth herein.

1.4.

The access and use of the Website and/or the purchase of the Services by minors require the consent of their parents, guardians, or legally authorized representatives. Such persons shall be held liable for the acts carried out by the minors under their custody. Please contact us in case you wish to authorize a minor.

In the event that the User is accessing and using the Website and/or purchasing the Services on behalf of a third party, such as an employer or a company, the User represents and warrants to have obtained the express prior authorization from such third party in order to use the Services, or to have been granted power of legal representation for the purposes of using or entering into the Services.

1.5.

E-75 reserves the right to modify, at any time, the Services, the Website as well as any aspect of these Terms. Notwithstanding the foregoing, the transactions made by the User prior to such modifications will be honored and performed as agreed.

2. Ownership of the Website and the Jeronimoo Service

Owner: E-75, doo (“E-75”). Registered at: Svetozara Miletica 43a/12 – Novi Sad (Serbia). E-mail: info@jeronimoo.ai

3. Access to the Website and to the Services

3.1.

Access to the Website is free, except for the cost of connection through the telecommunications network supplied by the User’s provider. Access to the Services may be subject to remuneration in the conditions stated below and in the Website from time to time. The access and use of the Website and the Services requires a computer or computer equipment as well as internet connection. Any expense in connection with such items is not included in the Services described herein in the Terms and shall be borne exclusively by the User.

3.2.

In order to use the Services, the User must sign in to their Gmail, Microsoft, LinkedIn, or GitHub accounts (with their authentication mechanisms – currently OAuth2-) or with their username and password by using a supported browser, granting the authorizations requested for Gmail, Microsoft, or LinkedIn as they are necessary for the rendering of the Service (please see the Privacy Policy regarding the data to which E-75 accesses despite these authorizations).

E-75 is not a service of Google Inc., Microsoft, or LinkedIn. E-75 and those companies are different unaffiliated entities; consequently, they do not represent each other.

3.3.

The User undertakes to use the Services in good faith and not to use it negligently, for fraudulent purposes, or in an unlawful manner. In addition, the User agrees not to take part in any conduct or action that could damage the image, interests, or rights of the Services, other Users, or third parties.

3.4.

It is the User’s responsibility to ensure prior to using the Services that the features of the Services meet the User’s needs.

3.5.

Each plan includes a monthly token allowance (Professional: 1,000,000 tokens). If you exceed your limit, you can either wait for your tokens to reset at the start of the next billing cycle or upgrade to a higher plan to continue using the AI features without interruption.

4. Website and the Jeronimoo Services Code of Conduct

4.1.

The User agrees to use the Website and the Services in accordance with law, moral principles, and public order as well as the Terms. The User shall refrain from using the Website or the Services for illegal activities or purposes that may be considered a criminal offence against third parties as well as violating any applicable law. The User agrees not to use the Services to:

Submit or disseminate content or information that is racist, xenophobic, pornographic, and supportive of terrorism or may infringe human rights.
Submit or disseminate software (virus or malware) that may damage computer systems of the internet service provider, its providers, or any other internet user.
Disseminate, transmit, or provide third parties with any type of information, element, or content that might constitute a violation of the fundamental rights and civil liberties contemplated in the Serbian Constitution and international treaties.
Disseminate, transmit, or provide third parties with any type of information, element, or content that constitutes unlawful or unfair advertising.
Transmit unsolicited or unauthorized advertisements, advertising material, “spam,” “chain mails,” “pyramid schemes” or any other form of solicitation, except in those areas (such as commercial spaces) that are exclusively intended for these purposes.
Submit or disseminate any false, ambiguous, or inaccurate information or content that is deceptive to its recipients.
Impersonate other Users of the Website and the Services.
Disseminate, transmit, or provide third parties with any type of information, element, or content that may constitute a breach of intellectual property rights, patents, brands, or copyright held by the owner of the Website and the Services or third parties.
Disseminate, transmit, or provide third parties with any type of information, element, or content deemed to be a violation of privacy or data protection laws.

4.2.

The User agrees to indemnify and hold harmless E-75 against any claim, fine, penalty, or sanction arising from the User’s failure to comply with the aforementioned conditions of use. E-75 reserves the right to claim compensation for damages incurred.

5. External Content and Services Accessible Through the Website

5.1.

The Website may contain links, directories, and search engines that enable the User to access third-party websites and portals (“Linked Sites”). Linked Sites are operated by third parties and not controlled by E-75. Should any User consider that a Linked Site contains unlawful or inappropriate content, they must inform E-75 of such circumstances.

5.2.

The inclusion of Linked Sites on the Website neither implies an agreement between E-75 and the owners of the Linked Sites nor implies the recommendation or endorsement of the Linked Sites and/or their content by E-75.

5.3.

Unless otherwise stated on the Website, E-75 is unaware of the content and services of the Linked Sites and, consequently, shall not be held liable for any damage caused to the User or third parties by the unlawfulness nature, quality, outdating, unavailability, error, or futility of the Linked Sites.

6. Intellectual Property

6.1.

All intellectual property on the Website and the E-75 Service is owned by E-75 or its licensors, including, but not limited to, the intellectual property in texts, photographs, graphics, images, icons, technology, software, links, and any other audiovisual or sound content as well as its graphic design and source code. Under no circumstance shall the rights of exploitation contemplated in the intellectual property regulations in force of the aforementioned content be deemed to have been assigned or licensed to the User.

6.2.

The trademarks, trade names, or distinctive signs of any class displayed on the Website are owned by E-75 or third parties. Under no circumstance shall their trademark rights be deemed to have been assigned or licensed to the User. Jeronimoo® is a registered trademark owned by E-75.

6.3.

In regards to the Jeronimoo AI Agent for Jira, E-75 only grants to the User a personal, worldwide, non-transferable, non-exclusive license for the duration of the Services. After the termination of the Services, no matter the cause, the User shall cease immediately using the Chrome extension and the Services.

6.4.

The User is forbidden, either partially or fully, either copying, modifying, disassembling, taking any action to derive the source code, creating derivative works, or reverse engineering the Chrome extension and/or the Services.

7. Responsible Vulnerability Disclosure Policy

Any User interested in reporting security vulnerabilities to E-75 must abide by the Responsible Vulnerability Disclosure Policy.

8. Purchase Terms of the Jeronimoo Services

8.1.

Certain features of the Services, as stated from time to time on the Website, may be subject to remuneration and to their purchase by the User.

8.2.

The Services for Purchase shall be purchased for the account of the User involved in such process.

8.3.

In order to use the Service for Purchase, the User must previously have installed the free Service.

8.4.

Additionally, the purchase process of E-75 requires the User to introduce their payment data and any other information necessary to effect payment.

8.5.

E-75 shall keep an electronic receipt of the User’s purchase. Such receipt will not be available for the User.

9. Correction and Identification of Errors When Entering Data

9.1.

Whenever the User does not fill out a required field, it will not be allowed to advance through the purchase process until such required field is filled out. A message will be displayed warning the User of such circumstances.

9.2.

The User will be able, at any time, to modify and/or update their info as a User of the Service by accessing the “Account” section.

9.3.

In the event of non-rectifiable errors during the purchase process (for example, the purchase is made for the wrong email account), the User may request within 30 days the correction of such errors by sending a communication to support@jeronimoo.ai.

10. Pricing and Term of the Jeronimoo Service

10.1.

The pricing and the terms of the different E-75 Services subscription modalities are provided on the Website and displayed on the screen prior to the purchase process when selecting a modality of subscription.

11. Refunds

E-75 shall refund the User the total amount paid in the event that the User terminates the use of the Services for Purchase within 30 days from its purchase. To such extent, the User shall contact E-75 through support@jeronimoo.ai.

12. Support

12.1.

In case of doubt regarding the Services, the User may contact E-75 by sending an email to support@jeronimoo.ai.

13. Limitation of Liability

13.1.

The Service is one of the most reliable and accurate AI-powered AI Agent for Jira available, and we continuously work to enhance it. However, like any technology, it has certain limitations.

There are two main causes of inaccuracy:

The accuracy of the AI Agent relies heavily on the input data it processes. If the provided Jira tickets include irrelevant notes, ambiguous descriptions, or improperly formatted data (e.g., repeated information, unrelated comments, or extraneous details), the AI may misinterpret the context and generate suggestions or summaries that are inaccurate or not aligned with the intended purpose. To ensure the best results, it is essential to provide clear, concise, and relevant ticket information.
As with many AI technologies, the AI Agent for Jira may sometimes produce inaccurate or irrelevant outputs—a phenomenon commonly referred to as 'AI hallucination.' This can happen when the AI misunderstands the input data or attempts to infer information that isn't explicitly provided, leading to suggestions or summaries that are incorrect or irrelevant. While we continuously enhance the system’s performance, users should carefully review and validate the AI-generated outputs to ensure they meet the requirements and accurately represent the intended information.

13.2.

The User acknowledges and accepts that the use of the Website and the Service is at the User’s own risk and under the User’s responsibility and therefore E-75 does not accept any responsibility for misuse or use in breach of these Terms.

The User will be responsible for any damages to E-75 resulting from the User’s use of the Website, and the Service in breach of the Terms.

E-75 does not warrant the availability or continuity of the Website, or the Service, its accuracy, reliability or completeness, or whether they are fit for a particular purpose. To the maximum extent permitted by applicable law, E-75 will not have any liability in this regard.

As way of example and without limitation, E-75 shall not be liable for any damages that may result from:

Interruptions, viruses, technical problems, interferences, omissions, unavailability, power cuts, failure of telecommunication networks or the User’s equipment which are not E-75’s responsibility.
Delays or unavailability of the Website, and the Service due to deficiencies or track overload on the Internet, in the communication network or the electricity grid.
Third party actions.
Unavailability of the Website, and the Service due to maintenance or software updates.
Anything which is beyond E-75’s direct control.

13.3.

SAVE FOR E-75 WILFUL MISCONDUCT, AND THOSE CASES IN WHICH DUE TO THE SPECIFIC CIRCUMSTANCES OF THE USER INVOLVED OR THE NATURE OF THE MATTER, APPLICABLE LAW PROVIDES THAT LIABILITY CANNOT BE LIMITED BY AGREEMENT, USE OF THE WEBSITE, AND THE SERVICE IS AT THE USER’S SOLE RISK AND JERONIMOO SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND CAUSED TO THE USER AS A RESULT OF USING THE WEBSITE, OR THE SERVICES.

14. Notices

14.1.

All notices, requests, demands, and other communications between E-75 and the User in connection with the Service or access to the Website shall be in writing and shall be deemed to have been duly delivered if sent by certified mail to the address which the parties have indicated to the other to that effect.

14.2.

Notwithstanding the foregoing, notices sent to E-75 shall be deemed to have been duly made when sent by means of email at support@jeronimoo.ai.

14.3.

On the other hand, notices sent to the User shall be deemed to have been duly made when sent by means of email at the address associated with the User’s email account as of the start of the E-75 Service use or, if required, the one that the User had provided E-75 with to that effect.

15. Severability

In the event that any provision of these Terms were to be found, whether partially or fully, to be null or void, such invalidity shall only affect the provision or section considered to be void or unenforceable. The remaining provisions of these Terms shall continue in full force. The invalid provision, whether partially or fully, shall be considered as not included in these Terms.

16. Choice of Law and Place of Conclusion of the Contract

16.1.

These Terms shall be governed by and construed in accordance with the laws of Serbia.

16.2.

The purchase of the E-75 Service shall be considered to have been formalised on the place where E-75’s registered offices are located at the moment of purchase.

The User and E-75 expressly waive any other jurisdiction that may correspond to them and agree to resolve any controversy arising out of the Services or access to the Website before the Courts of Novi Sad (Serbia), except when the applicable law necessarily imposes otherwise.